Outage in Twilio

Subset of Customers Unable to Assign Phone Numbers to Trust Products

Resolved Minor
April 07, 2025 - Started 22 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We've become aware of a potential issue with assigning Phone Numbers to Trust Products within TrustHub Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Trust Hub
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 04/07/2025 09:30PM

We are no longer experiencing the issue that was preventing the assignment of phone numbers to Trust Products within TrustHub. This incident has been resolved.

MONITORING 22 days ago - at 04/07/2025 08:58PM

We are observing recovery with the issue that was preventing the assignment of phone numbers to Trust Products within TrustHub. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 22 days ago - at 04/07/2025 08:40PM

We are still investigating the issue that is preventing the assignment of phone numbers to Trust Products within TrustHub. Our engineering team is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 22 days ago - at 04/07/2025 06:40PM

We are continuing to investigate the issue that is preventing the assignment of phone numbers to Trust Products within TrustHub. Our engineering team is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 22 days ago - at 04/07/2025 05:41PM

We are currently investigating an issue that is preventing the assignment of phone numbers to Trust Products within TrustHub. Our engineering team is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 22 days ago - at 04/07/2025 05:33PM

We've become aware of a potential issue with assigning Phone Numbers to Trust Products within TrustHub Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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