Outage in Twilio

SMS Delivery Delays to Algar Telecom (CTBC) in Brazil

Resolved Minor
April 10, 2025 - Started 10 days ago - Lasted about 6 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with SMS Delivery Delays to the Algar Telecom (CTBC) network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 04/10/2025 06:33AM

We are no longer experiencing SMS delivery delays when sending messages to the Algar Telecom (CTBC) network in Brazil. This incident has been resolved.

MONITORING 10 days ago - at 04/10/2025 04:33AM

We are observing recovery in SMS delivery delays when sending messages to the Algar Telecom (CTBC) network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 10 days ago - at 04/10/2025 03:52AM

We are continuing to experience SMS delivery delays when sending messages to the Algar Telecom (CTBC) network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 10 days ago - at 04/10/2025 01:52AM

We are experiencing SMS delivery delays when sending messages to the Algar Telecom (CTBC) network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 10 days ago - at 04/10/2025 12:57AM

We are experiencing SMS delivery delays when sending messages to the Algar Telecom (CTBC) network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 10 days ago - at 04/10/2025 12:52AM

Our monitoring systems have detected a potential issue with SMS Delivery Delays to the Algar Telecom (CTBC) network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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