Outage in Twilio

Degradation to Multiple Twilio Services

Resolved Minor
April 15, 2025 - Started about 1 month ago - Lasted about 5 hours
Official incident page

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Outage Details

Taskrouter APIs briefly resulted in 5xx errors from rest proxy. Errors are no longer occurring and customers are not impacted at this time. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/15/2025 08:25PM

The issue with Taskrouter 5xx errors has been resolved and Taskrouter APIs is operating normally at this time.

MONITORING about 1 month ago - at 04/15/2025 06:20PM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 04/15/2025 06:19PM

Degradation to Multiple Twilio Services. These errors have ceased, and there is currently no impact on customers. During this time customers may have experienced call failures. Our engineering team has been notified and is actively investigating the issue. We will provide updates in 1 hour or as soon as more information becomes available.

MONITORING about 1 month ago - at 04/15/2025 05:47PM

The TaskRouter APIs experienced a brief period of 5xx errors. These errors have ceased, and there is currently no impact on customers. During this time customers may have experienced call failures. Our engineering team has been notified and is actively investigating the issue. We will provide updates in 1 hour or as soon as more information becomes available.

MONITORING about 1 month ago - at 04/15/2025 03:50PM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 04/15/2025 03:39PM

The TaskRouter APIs experienced a brief period of 5xx errors. These errors have ceased, and there is currently no impact on customers. During this time customers may have experienced call failures. Our engineering team has been notified and is actively investigating the issue. We will provide updates as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 04/15/2025 03:17PM

Taskrouter APIs briefly resulted in 5xx errors from rest proxy. Errors are no longer occurring and customers are not impacted at this time. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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