Outage in Twilio

SMS Delivery Delays to Multiple Networks in Malaysia and African Countries

Resolved Minor
April 17, 2025 - Started 3 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays to multiple networks in multiple countries in APAC and EMEA. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 04/17/2025 04:33AM

We are no longer experiencing SMS delivery delays to multiple networks in Malaysia and African countries. This incident has been resolved.

MONITORING 3 days ago - at 04/17/2025 02:33AM

We are observing recovery in SMS delivery delays to multiple networks in Malaysia and African countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 04/17/2025 01:39AM

We are continuing to experience SMS delivery delays to multiple networks in Malaysia and African countries. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 2 hours or as soon as more information becomes available.

List of Impacted Networks:
Malaysia Digi Network
Malaysia Celcom Network
Malaysia Red One (XOX) Network
Angola Movicel Network
Comoros Telma Network
Tanzania Tigo Network
Tanzania Zantel Network
Central African Republic Telecel Centraf Network
Ghana Vodafone Network
Mali Telecel Network

INVESTIGATING 3 days ago - at 04/17/2025 12:39AM

We are experiencing SMS delivery delays to multiple networks in Malaysia and African countries. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

List of Impacted Networks:
Malaysia Digi Network
Malaysia Celcom Network
Malaysia Red One (XOX) Network
Angola Movicel Network
Comoros Telma Network
Tanzania Tigo Network
Tanzania Zantel Network
Central African Republic Telecel Centraf Network
Ghana Vodafone Network
Mali Telecel Network

INVESTIGATING 3 days ago - at 04/17/2025 12:34AM

We are experiencing SMS delivery delays to multiple networks in multiple countries in in Malaysia and African Countries. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 04/17/2025 12:15AM

We are experiencing SMS delivery delays to multiple networks in multiple countries in APAC and EMEA. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

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