Outage in Twilio

MMS Delivery Failures to Altice in United States Via Subset of Long Codes

Resolved Minor
June 06, 2025 - Started about 11 hours ago - Lasted about 5 hours
Official incident page

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Outage Details

We are experiencing MMS delivery failures sending to Altice in United States via subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio MMS Long Code, North America
Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 06/06/2025 09:42PM

We are no longer experiencing MMS delivery failures sending to Altice in United States via subset of long codes. This incident has been resolved.

MONITORING about 8 hours ago - at 06/06/2025 07:46PM

We are observing successful MMS delivery failures sending to Altice in United States via subset of long codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 06/06/2025 05:45PM

We continue to experience MMS delivery failures sending to Altice in United States via subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 11 hours ago - at 06/06/2025 04:51PM

We are experiencing MMS delivery failures sending to Altice in United States via subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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