Outage in Twilio

Elevated Latency and Error Rate in Dialogflow Agent Integration

Resolved Minor
May 15, 2025 - Started about 2 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating a service degradation with Dialogflow agent integrations affecting the US1 Region, experiencing elevated error rates and latency when interacting with Dialogflow agents. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Dialogflow
Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 05/15/2025 06:33PM

The issue with Dialogflow agent integrations has been resolved for all affected users. The services are operating normally at this time. We appreciate your patience and understanding during this period.

MONITORING about 2 hours ago - at 05/15/2025 05:57PM

We are seeing recovery with Dialogflow agent integrations affecting the US1 Region and are monitoring closely for any changes. We will provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 2 hours ago - at 05/15/2025 05:13PM

We are investigating a service degradation with Dialogflow agent integrations affecting the US1 Region, experiencing elevated error rates and latency when interacting with Dialogflow agents. We expect to provide another update in 1 hour or as soon as more information becomes available.

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