Outage in Twilio

Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers

Minor
May 16, 2025 - Started about 3 hours ago
Official incident page

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Outage Details

We've become aware of a potential issue with Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and long code Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio MMS Toll-Free, North America Twilio MMS Long Code, North America
Latest Updates ( sorted recent to last )
IDENTIFIED 30 minutes ago - at 05/17/2025 12:47AM

We are continuing to experience Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers, and have identified the source of the issue. We will continue to investigate with our carrier partners, and provide another update in 4 hours or as soon as we have more information.

IDENTIFIED about 2 hours ago - at 05/16/2025 10:56PM

We are continuing to experience Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers, and have identified the source of the issue. We will continue to investigate with our carrier partners, and provide another update in 2 hours or as soon as we have more information.

INVESTIGATING about 3 hours ago - at 05/16/2025 09:57PM

We are experiencing Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers. Our engineers are investigating, and we will provide another update in 1 hour or as soon as we have more information.

INVESTIGATING about 3 hours ago - at 05/16/2025 09:53PM

We've become aware of a potential issue with Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and long code Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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