Outage in Twilio

Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers

Resolved Minor
May 16, 2025 - Started about 2 months ago - Lasted 4 days
Official incident page

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Outage Details

We've become aware of a potential issue with Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and long code Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 05/20/2025 11:09PM

We are no longer experiencing MMS delivery failures to the T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers. This incident has been resolved.

MONITORING about 2 months ago - at 05/20/2025 05:29AM

We are observing successful MMS delivery to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.

MONITORING about 2 months ago - at 05/19/2025 11:04PM

We are observing successful MMS delivery to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 2 months ago - at 05/19/2025 04:38AM

We are continuing to experience Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers, and have identified the source of the issue. We will continue to investigate with our carrier partners, and provide another update in 24 hours or as soon as we have more information.

IDENTIFIED about 2 months ago - at 05/18/2025 04:45AM

We are continuing to experience Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers, and have identified the source of the issue. We will continue to investigate with our carrier partners, and provide another update in 24 hours or as soon as we have more information.

IDENTIFIED about 2 months ago - at 05/17/2025 12:45PM

We are continuing to experience Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers, and have identified the source of the issue. We will continue to investigate with our carrier partners, and provide another update in 16 hours or as soon as we have more information.

IDENTIFIED about 2 months ago - at 05/17/2025 04:48AM

We are continuing to experience Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers, and have identified the source of the issue. We will continue to investigate with our carrier partners, and provide another update in 8 hours or as soon as we have more information.

IDENTIFIED about 2 months ago - at 05/17/2025 12:47AM

We are continuing to experience Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers, and have identified the source of the issue. We will continue to investigate with our carrier partners, and provide another update in 4 hours or as soon as we have more information.

IDENTIFIED about 2 months ago - at 05/16/2025 10:56PM

We are continuing to experience Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers, and have identified the source of the issue. We will continue to investigate with our carrier partners, and provide another update in 2 hours or as soon as we have more information.

INVESTIGATING about 2 months ago - at 05/16/2025 09:57PM

We are experiencing Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers. Our engineers are investigating, and we will provide another update in 1 hour or as soon as we have more information.

INVESTIGATING about 2 months ago - at 05/16/2025 09:53PM

We've become aware of a potential issue with Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and long code Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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