Outage in Twilio
Twilio Knowledge API calls are Failing Through Python SDK and Package
Resolved MinorIncident Report
Summary AI Generated
Twilio's Knowledge API calls failed when accessed through the Python SDK and Package, affecting the REST API component for 1.4 hours. The issue prevented successful API calls to knowledge.twilio.com for Python SDK users. Twilio resolved the incident and released a minor version fix to restore full functionality.
While using the Twilio Python SDK and Package calls to knowledge.twilio.com will fail. We are working on fixing it as soon as possible and will release a new minor version with the fix. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio REST APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
14 minutes ago - at 05/07/2026 11:13AM
The incident has been resolved and the issue while using the Twilio Python SDK and Package calls to knowledge.twilio.com will fail has been resolved.
MONITORING
36 minutes ago - at 05/07/2026 10:51AM
We are observing recovery while using the Twilio Python SDK and Package calls to knowledge.twilio.com that are failing. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 2 hours ago - at 05/07/2026 09:51AM
While using the Twilio Python SDK and Package calls to knowledge.twilio.com will fail. We are working on fixing it as soon as possible and will release a new minor version with the fix. We will provide another update in 1 hour or as soon as more information becomes available.
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