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Outage in Twilio

SMS Delivery Delays from Twilio to Multiple Networks in Multiple Countries in Europe

Resolved Minor
May 07, 2026 - Started about 1 month ago - Lasted 7 days
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays affecting multiple mobile networks across several European countries, initially starting with Orange and Digi networks in Romania before expanding to include networks in Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. The incident lasted approximately 159 hours, with other affected European countries recovering earlier in the timeline while the five mentioned countries remained impacted until the end. The issue was fully resolved with SMS delivery returning to normal operations across all affected networks and regions.

Twilio customers may be experiencing SMS delivery delays from Twilio to Orange and Digi network subscribers in Romania. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Europe

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Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 05/13/2026 11:21PM

The incident has been resolved and SMS delivery from Twilio to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde is operating normally.

MONITORING 26 days ago - at 05/13/2026 09:16PM

We have observed a recovery in SMS delivery from Twilio to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde and are monitoring service stability. Other affected countries across Europe have now recovered and returned to normal operations. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 27 days ago - at 05/13/2026 04:19PM

Twilio customers may be experiencing SMS delivery delays to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. Other affected countries across Europe have now recovered and returned to normal operations. Our team continues to investigate the remaining impacted countries. We will provide another update in 24 hours or as soon as more information becomes available.

IDENTIFIED 28 days ago - at 05/12/2026 04:17PM

Twilio customers may be experiencing SMS delivery delays to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. Other affected countries across Europe have now recovered and returned to normal operations. Our team continues to investigate the remaining impacted countries. We will provide the next update within 24 hours, or sooner if additional information becomes available.

IDENTIFIED 28 days ago - at 05/11/2026 11:40PM

Twilio customers may be experiencing SMS delivery delays to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. Other affected countries across Europe have now recovered and returned to normal operations. Our team continues to investigate the remaining impacted countries. We will provide the next update within 24 hours, or sooner if additional information becomes available.

IDENTIFIED 29 days ago - at 05/11/2026 04:16PM

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

IDENTIFIED 30 days ago - at 05/10/2026 04:14PM

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 05/09/2026 04:12PM

Twilio customers may be experiencing SMS delivery delays to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. Other affected countries across Europe have now recovered and returned to normal operations. Our team continues to investigate the remaining impacted countries. We will provide the next update within 24 hours, or sooner if additional information becomes available.

IDENTIFIED about 1 month ago - at 05/08/2026 04:08PM

Twilio customers may be experiencing SMS delivery delays to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. Other affected countries across Europe have now recovered and returned to normal operations. Our team continues to investigate the remaining impacted countries. We will provide the next update within 24 hours, or sooner if additional information becomes available.

IDENTIFIED about 1 month ago - at 05/08/2026 12:03AM

Twilio customers may be experiencing SMS delivery delays to Multiple Networks in Romania, Serbia, Poland, Bosnia and
 Herzegovina, and Cabo Verde. Other affected countries across Europe have now recovered and returned to normal
 operations. Our team continues to investigate the remaining impacted countries. We will provide the next update within
16 hours, or sooner if additional information becomes available.

IDENTIFIED about 1 month ago - at 05/07/2026 03:59PM

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 05/07/2026 11:58AM

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 05/07/2026 09:58AM

Twilio customers may be experiencing SMS delivery delays from Twilio to multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 05/07/2026 08:52AM

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 05/07/2026 08:07AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Orange and Digi network subscribers in Romania. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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