Outage in Twilio
User Authentication Identity Gateway API Failure Increase for PacificEast in United States
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced increased API failures in their User Authentication Identity Gateway for the PacificEast region in the United States, affecting the Lookup Identity Match and Legacy Identity MatchAndAttributes components. The incident lasted 3.2 hours, during which customers experienced service disruptions with these authentication services. The team identified the root cause and successfully resolved the issue, restoring normal operations.
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for PacificEast in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
13 minutes ago - at 05/07/2026 07:21AM
The incident has been resolved and User Authentication Identity Gateway API failure increase for PacificEast in the United States is operating normally.
MONITORING
about 2 hours ago - at 05/07/2026 05:16AM
We have observed a recovery in User Authentication Identity Gateway API failure increase for PacificEast in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
MONITORING
about 2 hours ago - at 05/07/2026 05:14AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for PacificEast in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 3 hours ago - at 05/07/2026 04:14AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for PacificEast in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
IDENTIFIED
about 3 hours ago - at 05/07/2026 04:12AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for PacificEast in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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