Outage in Twilio
RCS inbound message delivery failures for iOS devices
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced a 2.8-hour incident where customers were not receiving RCS messages from iOS users in conversation threads older than a few minutes, with messages failing to arrive until an outbound message was sent first. The issue was identified as a third-party vendor problem affecting inbound RCS message delivery specifically for iOS devices. Engineers implemented a fix through the vendor and confirmed full service restoration after monitoring the recovery.
We are currently investigating an issue where Customers are not receiving RCS messages from their iOS users for conversations that are more than few minutes old. We will provide another update in 1 hours or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 10 hours ago - at 05/06/2026 10:52PM
Our engineers have monitored the fix and confirmed the issue with inbound RCS message delivery failures affecting iOS devices in conversation threads older than a few minutes has been resolved. All services are now operating normally at this time.
MONITORING
about 10 hours ago - at 05/06/2026 10:25PM
Our third party vendors have implemented a fix and we are seeing recovery in RCS messages. We will provide another update in 30 minutes or as soon as more information becomes available.
IDENTIFIED
about 12 hours ago - at 05/06/2026 08:38PM
We have identified an issue involving inbound RCS message delivery failures affecting iOS devices in conversation threads older than a few minutes. Customers may experience messages failing to arrive until an outbound message is sent first. We have escalated this issue to our vendor. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 12 hours ago - at 05/06/2026 08:09PM
We are continuing to investigate an issue where Customers are not receiving RCS messages from their iOS users for conversations that are more than few minutes old. We will provide another update in 1 hours or as soon as more information becomes available.
INVESTIGATING
about 12 hours ago - at 05/06/2026 08:08PM
We are continuing to investigate an issue where Customers are not receiving RCS messages from their iOS users for conversations that are more than few minutes old. We will provide another update in 1 hours or as soon as more information becomes available.
INVESTIGATING
about 12 hours ago - at 05/06/2026 08:05PM
We are currently investigating an issue where Customers are not receiving RCS messages from their iOS users for conversations that are more than few minutes old. We will provide another update in 1 hours or as soon as more information becomes available.
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