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Outage in Twilio

On Call Engineers are Investigating a Flex Issue

Resolved Minor
May 06, 2026 - Started about 16 hours ago - Lasted 20 minutes
Official incident page

Incident Report

Summary AI Generated

Twilio's monitoring systems detected a potential issue with their Flex service, prompting an immediate engineering investigation. The incident affected a small subset of customers who were individually contacted regarding the impact. The issue was fully resolved within 20 minutes with all systems returning to normal operation.

Our monitoring systems have detected a potential issue with Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

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Latest Updates ( sorted recent to last )
RESOLVED about 15 hours ago - at 05/06/2026 05:15PM

We have fully investigated the Flex issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

INVESTIGATING about 16 hours ago - at 05/06/2026 04:57PM

Our monitoring systems have detected a potential issue with Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

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