Outage in Twilio
Customers Unable to Select Address in Drop Down During Phone Number Purchase
Resolved MinorIncident Report
Summary AI Generated
Twilio investigated reports of customers being unable to select addresses from a dropdown menu during phone number purchases in the Twilio Console. The issue affected the phone number purchasing process for approximately 1.4 hours. The incident was ultimately determined to be a false positive, with all services operating normally.
We are investigating an issue where Customers are unable to select Address in the drop down during phone number purchase in the Twilio Console. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio OtherTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 8 hours ago - at 05/07/2026 12:23AM
We determined this as a false positive incident. All services are now operating normally at this time.
INVESTIGATING
about 9 hours ago - at 05/06/2026 11:52PM
We are still investigating an issue where Customers are unable to select Address in the drop down during phone number purchase in the Twilio Console. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 10 hours ago - at 05/06/2026 11:00PM
We are investigating an issue where Customers are unable to select Address in the drop down during phone number purchase in the Twilio Console. We will provide another update in 1 hour or as soon as more information becomes available.
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