Outage in Twilio

MMS Delivery Failures to US Cellular Network in the US for a Subset of Toll-Free, Short Code and 10 Digit Long Code Numbers

Resolved Minor
June 17, 2025 - Started 5 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are experiencing MMS delivery failures to US cellular networks in the US for a subset of toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 06/18/2025 12:26AM

We are no longer experiencing MMS/SMS delivery failures to US Cellular Network in the US for a Subset of Toll-Free, Short Code and 10 Digit Long Code Numbers. This incident has been resolved.

MONITORING 5 months ago - at 06/17/2025 10:46PM

We are observing successful MMS delivery to US cellular networks in the US. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 5 months ago - at 06/17/2025 09:08PM

We continue to experience MMS delivery failures to US cellular networks in the US for a subset of toll-free numbers and we have also identified that this incident is impacting a subset of Short code and 10 Digit Long Code numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 5 months ago - at 06/17/2025 08:22PM

We continue to experience MMS delivery failures to US cellular networks in the US for a subset of toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 5 months ago - at 06/17/2025 07:34PM

We are experiencing MMS delivery failures to US cellular networks in the US for a subset of toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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