Outage in Twilio

SMS Delivery Report Delays to Lancelot in Belgium 206-58 via a Subset of Longcodes

Resolved Minor
July 31, 2025 - Started 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with delivery report delays in Belgium. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS, Europe
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 07/31/2025 09:09PM

We are no longer experiencing delays in receiving SMS delivery reports for messages to Lancelot in Belgium 206-58 via a subset of longcodes. This incident has been resolved.

MONITORING 2 months ago - at 07/31/2025 07:10PM

We are observing recovery in SMS delivery reports for messages to Lancelot in Belgium 206-58 via a subset of longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 2 months ago - at 07/31/2025 06:50PM

We are continuing to experience delays in receiving SMS delivery reports for messages to Lancelot in Belgium 206-58 via a subset of longcodes. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 2 months ago - at 07/31/2025 06:09PM

We are experiencing delays in receiving SMS delivery reports for messages to Lancelot in Belgium 206-58 via a subset of longcodes. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 2 months ago - at 07/31/2025 06:05PM

Our monitoring systems have detected a potential issue with delivery report delays in Belgium. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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