Outage in Twilio

Errors for the Twilio Rest API Impacting Multiple Twilio Services

Minor
August 30, 2025 - Started about 14 hours ago
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue for Messaging, Proxy, TaskRouter, and Programmable Video. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Latest Updates ( sorted recent to last )
MONITORING about 8 hours ago - at 08/30/2025 02:00PM

We will continue monitoring to ensure the Twilio Rest API issues impacting multiple services do not reoccur. We will be monitoring all services to confirm a full recovery and provide another update in 24 hours or as soon as more information becomes available.

MONITORING about 9 hours ago - at 08/30/2025 01:30PM

We will continue monitoring to ensure the Twilio Rest API issues impacting multiple services do not reoccur. We will be monitoring all services to confirm a full recovery and provide another update in 30 minutes or as soon as more information becomes available.

MONITORING about 9 hours ago - at 08/30/2025 01:01PM

We will continue monitoring to ensure the Twilio Rest API issues impacting multiple services do not reoccur. We will be monitoring all services to confirm a full recovery and provide another update in 30 minutes or as soon as more information becomes available.

MONITORING about 10 hours ago - at 08/30/2025 12:29PM

We will continue monitoring to ensure the Twilio Rest API issues impacting multiple services do not reoccur. We will be monitoring all services to confirm a full recovery and provide another update in 30 minutes or as soon as more information becomes available.

MONITORING about 11 hours ago - at 08/30/2025 11:37AM

We will continue monitoring to ensure the Twilio Rest API issues impacting multiple services do not reoccur. We will be monitoring all services to confirm a full recovery and provide another update in 30 minutes or as soon as more information becomes available.

MONITORING about 11 hours ago - at 08/30/2025 11:06AM

We are observing recovery with the Twilio Rest API issue impacting multiple Twilio services starting at approximately 5:16 AM UTC. Our engineering team has identified the problem, implemented a fix, and we are now seeing services recover. We will continue monitoring all services to ensure full recovery and will provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 08/30/2025 09:02AM

We continue to investigate issues impacting the Programmable Messaging API, TaskRouter, Proxy and Programmable Video starting at approximately 5:16 AM UTC. During this period, about 0.1% of Programmable Messaging API requests (~2,500 requests) returned 5xx errors. TaskRouter is seeing approximately 80 errors (503) from Proxy and Video is reporting 106 requests with status 503. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 14 hours ago - at 08/30/2025 08:11AM

We are investigating issues impacting the Programmable Messaging API, TaskRouter, Proxy and Programmable Video starting at approximately 5:16 AM UTC. During this period, about 0.1% of Programmable Messaging API requests (~2,500 requests) returned 5xx errors. TaskRouter is seeing approximately 80 errors (503) from Proxy and Video is reporting 106 requests with status 503. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 14 hours ago - at 08/30/2025 07:54AM

Our monitoring systems have detected a potential issue for Messaging, Proxy, TaskRouter, and Programmable Video. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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