Outage in Twilio

Call failures to a subset of Twilio Phone Numbers in Brazil

Minor
September 22, 2025 - Started about 5 hours ago
Official incident page

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Outage Details

We are observing call failures to a subset of Twilio Phone Numbers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio PHONE NUMBERS
Latest Updates ( sorted recent to last )
MONITORING about 2 hours ago - at 09/22/2025 06:12PM

We are continuing to monitor recovery for calls to Twilio Phone Numbers in Brazil. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 4 hours ago - at 09/22/2025 04:09PM

We have started seeing recovery for calls to Twilio Phone Numbers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 5 hours ago - at 09/22/2025 03:10PM

We are observing call failures to a subset of Twilio Phone Numbers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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