Outage in Twilio
WhatsApp Inbound messages are delayed.
Resolved Minor
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Outage Details
A WhatsApp issue with inbound messages has been identified. Customers may have experienced issues in receiving WhatsApp messages. Our engineers are working to get this resolved. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Messaging ChannelsLatest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/29/2025 09:29PM
This incident with WhatsApp inbound messages delayed has now been resolved.
MONITORING
3 days ago - at 09/29/2025 08:30PM
Engineers identified a spike in messages delayed in being sent from Meta to Twilio from 1:00 PM PST to 1:21 PM PST. Those messages have been resent and successfully processed.
IDENTIFIED
3 days ago - at 09/29/2025 08:27PM
A WhatsApp issue with inbound messages has been identified. Customers may have experienced issues in receiving WhatsApp messages. Our engineers are working to get this resolved. We will provide another update in 1 hour or as soon as more information becomes available.
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