Outage in Twilio
Issue Causing Distorted Ringback Tones on TwiML Dial Calls
Resolved MinorIncident Report
Our engineers are currently investigating the customer impact of a retroactive issue with Abnormal ringing tone on JS SDK Clients. We will follow up and provide customer impact details within 2 hours.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/04/2025 09:31AM
We are no longer experiencing loud and distorted ringing tones in voice calls using TwiML Dial. This incident has been resolved.
MONITORING
6 months ago - at 10/04/2025 09:00AM
We have mitigated the issue that caused loud and distorted ringing tones in some voice calls using TwiML Dial. We are monitoring the system and expect to provide another update within 30 minutes or as soon as more information becomes available.
IDENTIFIED
6 months ago - at 10/04/2025 08:44AM
We have identified an issue which caused loud and distorted ringing tones are heard in some voice calls with TwiML Dial. We are implementing mitigations and expect to provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
6 months ago - at 10/04/2025 07:50AM
We are investigating an issue where loud and distorted ringing tones are heard in some voice calls with TwiML Dial. We expect to provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
6 months ago - at 10/04/2025 06:43AM
Our engineers are currently investigating the customer impact of a retroactive issue with Abnormal ringing tone on JS SDK Clients. We will follow up and provide customer impact details within 2 hours.
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