Outage in Twilio

SMS Delivery Delays to Freedom Network in Canada

Resolved Minor
October 07, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to Freedom network in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Long Code, North America Twilio SMS Short Code, North America Twilio SMS Toll-Free, North America Twilio SMS Long Code, North America Twilio SMS Toll-Free, North America

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/07/2025 07:50PM

We are no longer experiencing SMS delivery delays when sending messages to Freedom Network in Canada. This incident has been resolved.

MONITORING 3 months ago - at 10/07/2025 05:43PM

We are observing recovery in SMS delivery delays when sending messages to Freedom network in Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 10/07/2025 05:12PM

We are experiencing SMS delivery delays when sending messages to Freedom network in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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