Outage in Twilio
Call failures from Multiple Network Subscribers in Greece to a subset of Twilio's Numbers
Resolved MinorIncident Report
We are observing call failures from Multiple Network Subscribers in Greece to a subset of Twilio's Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available
Components affected
Twilio Voice, EuropeTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 11/05/2025 03:03AM
We are resolving this incident as we found that the main cause is that some of our customers are unable to comply with the requirements from our service providers that caused the observed call failures. The next actions are for these customers to submit all the necessary configurations for them to be compliant, which is currently a work in progress.
INVESTIGATING
6 months ago - at 11/04/2025 03:59AM
We still continue to observe call failures from Multiple Network Subscribers in Greece to a subset of Twilio's Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available
INVESTIGATING
6 months ago - at 11/03/2025 03:57AM
We still continue to observe call failures from Multiple Network Subscribers in Greece to a subset of Twilio's Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available
INVESTIGATING
6 months ago - at 11/02/2025 02:57AM
We still continue to observe call failures from Multiple Network Subscribers in Greece to a subset of Twilio's Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available
INVESTIGATING
6 months ago - at 11/01/2025 11:03AM
We still continue to observe call failures from Multiple Network Subscribers in Greece to a subset of Twilio's Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available
INVESTIGATING
6 months ago - at 11/01/2025 03:14AM
We still continue to observe call failures from Multiple Network Subscribers in Greece to a subset of Twilio's Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available
INVESTIGATING
6 months ago - at 10/31/2025 11:35PM
We continue to observe call failures from Multiple Network Subscribers in Greece to a subset of Twilio's Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available
INVESTIGATING
6 months ago - at 10/31/2025 09:39PM
We continue to observe call failures from Multiple Network Subscribers in Greece to a subset of Twilio's Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available
INVESTIGATING
6 months ago - at 10/31/2025 08:41PM
We are observing call failures from Multiple Network Subscribers in Greece to a subset of Twilio's Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available
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