Outage in Twilio

Sms Delivery Delays to Smart Network in the Philippines

Resolved Minor
November 03, 2025 - Started about 11 hours ago - Lasted about 1 hour
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to Smart Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, APAC

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Latest Updates ( sorted recent to last )
RESOLVED about 10 hours ago - at 11/03/2025 05:04PM

We are no longer experiencing SMS delivery delays when sending messages to Smart Network in the Philippines. This incident has been resolved.

MONITORING about 10 hours ago - at 11/03/2025 04:46PM

We are observing recovery in SMS delivery delays when sending messages to Smart Network in the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 mins or as soon as more information becomes available.

INVESTIGATING about 11 hours ago - at 11/03/2025 03:48PM

We are experiencing SMS delivery delays when sending messages to Smart Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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