Outage in Twilio

SMS Delivery Delays and Failures to Verizon Network in the United States via a Subset of Toll Free Numbers

Resolved Minor
November 03, 2025 - Started about 9 hours ago - Lasted about 1 hour
Official incident page

Incident Report

We are experiencing SMS delivery failures to Verizon Network in the United States via a subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in [X minutes] or as soon as more information becomes available.
Components affected
Twilio SMS Toll-Free, North America

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Latest Updates ( sorted recent to last )
RESOLVED about 8 hours ago - at 11/03/2025 07:03PM

We are no longer experiencing SMS delivery failures to Verizon Network in the United States via a subset of Toll Free Numbers. This incident has been resolved.

MONITORING about 9 hours ago - at 11/03/2025 06:36PM

We are observing successful SMS delivery to Verizon Network in the United States via a subset of Toll Free Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 mins or as soon as more information becomes available.

INVESTIGATING about 9 hours ago - at 11/03/2025 05:46PM

We are experiencing SMS delivery failures to Verizon Network in the United States via a subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in [X minutes] or as soon as more information becomes available.

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