Outage in Twilio

MMS Delivery Reports Delay to Multiple Networks in the US for a Subset of Short Codes

Resolved Minor

November 03, 2025 - Started 6 months ago - Lasted about 20 hours
Official incident page

Incident Report

We are experiencing MMS Delivery Delays To Verizon Wireless Network In United States of America (311-489) Via A Subset of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio MMS Long Code, North America

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 11/05/2025 12:09AM

We are no longer experiencing delivery report delays when sending messages to multiple networks in the US from a subset of short codes. This incident has been resolved.

MONITORING 6 months ago - at 11/04/2025 10:09PM

We are observing recovery in MMS delivery report delays when sending messages to multiple networks in the US from a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 6 months ago - at 11/04/2025 06:08PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 6 months ago - at 11/04/2025 06:07PM

We have identified that this incident is only impacting Delivery Reports, we can confirm that MMS delivery is not impacted, Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 11/04/2025 10:39AM

We continue experiencing MMS delivery delays to Verizon Wireless Network In United States of America (311-489) via a Subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 11/04/2025 06:45AM

We continue experiencing MMS Delivery Delays To Verizon Wireless Network In United States of America (311-489) Via A Subset of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 11/04/2025 04:50AM

We are experiencing MMS Delivery Delays To Verizon Wireless Network In United States of America (311-489) Via A Subset of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 11/04/2025 03:57AM

Latest Twilio outages

MMS Delivery Receipt Delays between a Subset of Twilio Short Codes and Multiple Networks in United States - about 3 hours ago

Customers Delayed for Emergency Address Registrations - about 5 hours ago

SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN Ghana - about 7 hours ago

MMS Delivery Delays from a Subset of Twilio Phone Numbers to United States - about 13 hours ago

SMS Delivery Delays from Twilio to Tigo Honduras - 1 day ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook