Outage in Twilio

MMS Delivery Reports Delay to Multiple Networks in the US for a Subset of Short Codes

Minor
November 03, 2025 - Started about 15 hours ago
Official incident page

Incident Report

We are experiencing MMS Delivery Delays To Verizon Wireless Network In United States of America (311-489) Via A Subset of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio MMS Long Code, North America

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Latest Updates ( sorted recent to last )
IDENTIFIED 32 minutes ago - at 11/04/2025 06:08PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 34 minutes ago - at 11/04/2025 06:07PM

We have identified that this incident is only impacting Delivery Reports, we can confirm that MMS delivery is not impacted, Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 11/04/2025 10:39AM

We continue experiencing MMS delivery delays to Verizon Wireless Network In United States of America (311-489) via a Subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 12 hours ago - at 11/04/2025 06:45AM

We continue experiencing MMS Delivery Delays To Verizon Wireless Network In United States of America (311-489) Via A Subset of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 14 hours ago - at 11/04/2025 04:50AM

We are experiencing MMS Delivery Delays To Verizon Wireless Network In United States of America (311-489) Via A Subset of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 15 hours ago - at 11/04/2025 03:57AM

We are experiencing MMS Delivery Delays To Verizon Wireless Network In United States of America (311-489) Via A Subset of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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