Outage in Twilio

Issues with Encoding in TwiML Logs

Resolved Minor
November 04, 2025 - Started about 3 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Our monitoring systems have detected a potential encoding issue in the TwiML logs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio TwiML

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Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 11/05/2025 12:05AM

The encoding issue for special characters in the TwiML logs has been resolved and is operating normally at this time.

INVESTIGATING about 3 hours ago - at 11/04/2025 11:20PM

We are investigating encoding issues for special characters in the TwiML logs. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 3 hours ago - at 11/04/2025 10:56PM

Our monitoring systems have detected a potential encoding issue in the TwiML logs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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