Outage in Twilio

SMS Delivery Failures to Orange in France via a Subset of Longcodes

Resolved Minor

November 14, 2025 - Started 5 months ago - Lasted 3 days
Official incident page

Incident Report

We are experiencing SMS delivery failures when sending messages to Orange in France via a Subset of Long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Europe

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/17/2025 07:28PM

We are no longer experiencing SMS Delivery Failures to Orange in France via a Subset of Longcodes. This incident has been resolved.

MONITORING 5 months ago - at 11/17/2025 02:12PM

We are observing recovery in SMS Delivery Failures to Orange in France via a Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 5 months ago - at 11/16/2025 09:06PM

We continue to experience SMS delivery failures when sending messages to Orange in France via a Subset of Long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 5 months ago - at 11/15/2025 09:07PM

INVESTIGATING 5 months ago - at 11/15/2025 05:04AM

We continue to experience SMS delivery failures when sending messages to Orange in France via a Subset of Long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 5 months ago - at 11/14/2025 09:23PM

We are still experiencing SMS delivery failures when sending messages to Orange in France via a Subset of Long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 5 months ago - at 11/14/2025 05:39PM

We are still experiencing SMS delivery failures when sending messages to Orange in France via a Subset of Long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 5 months ago - at 11/14/2025 03:46PM

We are still experiencing SMS delivery failures when sending messages to Orange in France via a Subset of Long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 5 months ago - at 11/14/2025 02:42PM

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