Outage in Twilio

SMS Delivery Failures To and From Multiple Small US Carriers

Resolved Minor
November 18, 2025 - Started 4 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are experiencing SMS delivery failures when sending to and from multiple small US carriers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Toll-Free, North America Twilio SMS Long Code, North America Twilio SMS Toll-Free, North America Twilio SMS Long Code, North America

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 11/18/2025 01:27PM

We are no longer experiencing MMS/SMS delivery failures when sending to and from multiple small US carriers. This incident has been resolved.

MONITORING 4 days ago - at 11/18/2025 11:21AM

We are observing successful SMS delivery when sending to and from multiple small US carriers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 days ago - at 11/18/2025 10:35AM

We are experiencing SMS delivery failures when sending to and from multiple small US carriers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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