Outage in Twilio

SMS Delivery Delays to Claro Network in Guatemala, Honduras and Nicaragua

Minor
November 21, 2025 - Started 1 day ago
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to Claro network in Guatemala and Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Long Code, North America Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )
MONITORING about 1 hour ago - at 11/22/2025 03:02PM

We are observing recovery in SMS delivery delays when sending messages to Claro network in Guatemala, Honduras and Nicaragua. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 12 hours ago - at 11/22/2025 03:53AM

We're still experiencing SMS delivery delays when sending messages to Claro network in Guatemala, Honduras and Nicaragua. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING about 20 hours ago - at 11/21/2025 08:02PM

We're still experiencing SMS delivery delays when sending messages to Claro network in Guatemala, Honduras and Nicaragua. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 24 hours ago - at 11/21/2025 04:02PM

After further investigation, we have identified that we're experiencing SMS delivery delays when sending messages to Claro network in Guatemala, Honduras and Nicaragua. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 11/21/2025 02:43PM

We are experiencing SMS delivery delays when sending messages to Claro network in Guatemala and Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 11/21/2025 01:42PM

We are experiencing SMS delivery delays when sending messages to Claro network in Guatemala and Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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