Outage in Twilio

SMS and MMS Delivery Reports Delays to Verizon Wireless Network in United States of America for a Subset of Short Codes and Toll Free Numbers.

Resolved Minor
November 21, 2025 - Started about 22 hours ago - Lasted about 14 hours
Official incident page

Incident Report

We are experiencing SMS and MMS delivery reports delays to Verizon Wireless Network in the United States of America for a subset of short codes and Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Short Code, North America Twilio MMS Short Code, North America

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Latest Updates ( sorted recent to last )
RESOLVED about 8 hours ago - at 11/22/2025 07:54AM

We are no longer experiencing SMS and MMS delivery delays when sending messages to the Verizon Wireless Network in the United States of America for a subset of short codes and Toll Free Numbers.. This incident has been resolved.

MONITORING about 10 hours ago - at 11/22/2025 06:20AM

We are observing recovery in SMS and MMS delivery reports delays to Verizon Wireless Network in the United States of America for a subset of short codes and Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 15 hours ago - at 11/22/2025 12:38AM

We continue to experience SMS and MMS delivery reports delays to Verizon Wireless Network in the United States of America for a subset of short codes and Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 19 hours ago - at 11/21/2025 09:09PM

We are still experiencing SMS and MMS delivery reports delays to Verizon Wireless Network in the United States of America for a subset of short codes and Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 21 hours ago - at 11/21/2025 07:20PM

We are still experiencing SMS and MMS delivery reports delays to Verizon Wireless Network in the United States of America for a subset of short codes and Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 22 hours ago - at 11/21/2025 06:20PM

We are experiencing SMS and MMS delivery reports delays to Verizon Wireless Network in the United States of America for a subset of short codes and Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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