Outage in Twilio

SMS and MMS Delivery Reports Delays to Verizon Wireless Network in United States of America for a Subset of Short Codes and Toll Free Numbers.

Resolved Minor
November 21, 2025 - Started about 22 hours ago - Lasted about 14 hours
Official incident page

Incident Report

We are experiencing SMS and MMS delivery reports delays to Verizon Wireless Network in the United States of America for a subset of short codes and Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Need to monitor Twilio outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Latest Updates ( sorted recent to last )
RESOLVED about 8 hours ago - at 11/22/2025 07:54AM

We are no longer experiencing SMS and MMS delivery delays when sending messages to the Verizon Wireless Network in the United States of America for a subset of short codes and Toll Free Numbers.. This incident has been resolved.

MONITORING about 10 hours ago - at 11/22/2025 06:20AM

We are observing recovery in SMS and MMS delivery reports delays to Verizon Wireless Network in the United States of America for a subset of short codes and Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 15 hours ago - at 11/22/2025 12:38AM

We continue to experience SMS and MMS delivery reports delays to Verizon Wireless Network in the United States of America for a subset of short codes and Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 19 hours ago - at 11/21/2025 09:09PM

We are still experiencing SMS and MMS delivery reports delays to Verizon Wireless Network in the United States of America for a subset of short codes and Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 21 hours ago - at 11/21/2025 07:20PM

We are still experiencing SMS and MMS delivery reports delays to Verizon Wireless Network in the United States of America for a subset of short codes and Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 22 hours ago - at 11/21/2025 06:20PM

We are experiencing SMS and MMS delivery reports delays to Verizon Wireless Network in the United States of America for a subset of short codes and Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook