Outage in Twilio

SMS Delivery Failures To NetOne Network In Zimbabwe

Resolved Minor
November 22, 2025 - Started about 8 hours ago - Lasted about 3 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to the NetOne Network In Zimbabwe . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Europe

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Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 11/22/2025 10:39AM

We are no longer experiencing SMS delivery delays when sending messages to NetOne Network In Zimbabwe. This incident has been resolved.

MONITORING about 6 hours ago - at 11/22/2025 09:39AM

We are observing recovery in SMS delivery delays when sending messages to NetOne Network In Zimbabwe. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 7 hours ago - at 11/22/2025 08:46AM

We continue experiencing SMS delivery delays when sending messages to the NetOne Network In Zimbabwe . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 11/22/2025 07:48AM

We are experiencing SMS delivery delays when sending messages to the NetOne Network In Zimbabwe . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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