Outage in Twilio

SMS Delivery Delays to Verizon Wireless in the United States of America for a Subset of Short Codes

Resolved Minor
November 24, 2025 - Started 1 day ago - Lasted about 5 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to Verizon Wireless in the United States of America to a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Short Code, North America

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Latest Updates ( sorted recent to last )
RESOLVED about 22 hours ago - at 11/24/2025 11:12PM

We are no longer experiencing SMS delivery delays when sending messages to Verizon Wireless in the United States of America to a subset of short codes. This incident has been resolved.

MONITORING about 24 hours ago - at 11/24/2025 09:45PM

We are observing recovery in MMS/SMS delivery delays when sending messages to Verizon Wireless in the United States of America to a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 11/24/2025 06:59PM

We are continuing to experience SMS delivery delays when sending messages to Verizon Wireless in the United States of America to a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 11/24/2025 06:07PM

We are experiencing SMS delivery delays when sending messages to Verizon Wireless in the United States of America to a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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