Outage in Twilio

On Call Engineers are Investigating an Issue of Increased Toll free verifications Service Process Time

Resolved Minor
November 24, 2025 - Started about 22 hours ago - Lasted 28 minutes
Official incident page

Incident Report

Our monitoring systems have detected a potential issue that is increasing service process time for Toll free verifications. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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Latest Updates ( sorted recent to last )
RESOLVED about 21 hours ago - at 11/24/2025 10:50PM

We have fully investigated the increasing service process time for Toll free verifications issue, and it was determined that there is no noticeable customer impact. All systems are operational.

INVESTIGATING about 22 hours ago - at 11/24/2025 10:24PM

Our monitoring systems have detected a potential issue that is increasing service process time for Toll free verifications. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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