Outage in Twilio

SMS Delivery Delays to XL network in Indonesia

Minor
November 25, 2025 - Started about 2 hours ago
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with SMS Delivery Delays to XL network in Indonesia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS, APAC

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Latest Updates ( sorted recent to last )
MONITORING about 1 hour ago - at 11/25/2025 10:08PM

We are observing recovery in SMS delivery delays when sending messages to XL network in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 hours ago - at 11/25/2025 09:07PM

We are experiencing SMS delivery delays when sending messages to XL network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 2 hours ago - at 11/25/2025 09:00PM

Our monitoring systems have detected a potential issue with SMS Delivery Delays to XL network in Indonesia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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