Outage in Twilio
SMS Delivery Failures to and from Multiple Networks in Mexico for Long Codes
Resolved MinorIncident Report
Our monitoring systems have detected a potential issue with SMS Delivery Failures to and from Multiple Networks in Mexico for a Subset of Longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS Long Code, North AmericaNeed to monitor Twilio outages?
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 11/26/2025 03:04AM
We are no longer experiencing SMS delivery and receive failures to and from multiple networks in Mexico for a subset of long codes. This incident has been resolved.
MONITORING
4 months ago - at 11/26/2025 03:00AM
We are observing successful SMS delivery and receive failures to and from multiple networks in Mexico for a subset of long codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
MONITORING
4 months ago - at 11/26/2025 01:00AM
We are observing successful SMS delivery and receive failures to and from multiple networks in Mexico for a subset of long codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
4 months ago - at 11/25/2025 11:57PM
We are experiencing SMS delivery and receive failures to and from multiple networks in Mexico for a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
4 months ago - at 11/25/2025 11:56PM
We are experiencing SMS delivery and receive failures to and from multiple networks in Mexico for a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
4 months ago - at 11/25/2025 11:46PM
Our monitoring systems have detected a potential issue with SMS Delivery Failures to and from Multiple Networks in Mexico for a Subset of Longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
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