Outage in Twilio

SMS Delivery Failures to Multiple Networks in Italy via a Subset of Long Codes

Resolved Minor

November 27, 2025 - Started 4 months ago - Lasted about 9 hours
Official incident page

Incident Report

We are experiencing SMS delivery failures SMS Delivery Failures to Multiple Networks in Italy via a Subset of Long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Europe

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/27/2025 10:57PM

We are no longer experiencing SMS delivery failures to multiple networks in Italy via a subset of long codes. This incident has been resolved.

MONITORING 4 months ago - at 11/27/2025 08:54PM

We are observing improvement in SMS delivery failures to multiple networks in Italy via a subset of long codes. We will continue to monitor to ensure full service restoration. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 11/27/2025 05:08PM

We are experiencing SMS delivery failures SMS Delivery Failures to Multiple Networks in Italy via a Subset of Long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 11/27/2025 03:08PM

We are experiencing SMS delivery failures SMS Delivery Failures to Multiple Networks in Italy via a Subset of Long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 11/27/2025 02:07PM

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