Outage in Twilio

SMS Delivery Report Delays to Multiple Networks in Colombia

Resolved Minor
November 28, 2025 - Started about 23 hours ago - Lasted about 7 hours
Official incident page

Incident Report

We are experiencing delays in SMS delivery reports to multiple networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 11/28/2025 10:20PM

We are no longer experiencing SMS delivery report delays to multiple networks in Colombia. This incident has been resolved.

MONITORING about 18 hours ago - at 11/28/2025 08:21PM

We are observing recovery in SMS delivery report delays to multiple networks in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 21 hours ago - at 11/28/2025 06:20PM

We are observing recovery in SMS delivery report delays to multiple networks in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 22 hours ago - at 11/28/2025 04:21PM

We continue experiencing delays in SMS delivery reports to multiple networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 23 hours ago - at 11/28/2025 03:22PM

We are experiencing delays in SMS delivery reports to multiple networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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