Outage in Twilio

SMS Delivery Status From Twilio Long-Codes to US Carriers

Resolved Minor
November 28, 2025 - Started about 21 hours ago - Lasted about 6 hours
Official incident page

Incident Report

Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery issues from Twilio Long-Codes. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers. Please find the current delivery status for the major carriers below: AT&T (status - Delayed) T-Mobile (status - Operational) Verizon (status - Operational) US Cellular (status - Operational) We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.

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Latest Updates ( sorted recent to last )
RESOLVED about 15 hours ago - at 11/28/2025 11:25PM

We are no longer experiencing SMS delivery from Twilio Long-Code at this time. This incident has been resolved.

MONITORING about 19 hours ago - at 11/28/2025 07:30PM

Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Long-Code at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 21 hours ago - at 11/28/2025 05:49PM

Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery issues from Twilio Long-Codes. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.

Please find the current delivery status for the major carriers below:

AT&T (status - Delayed)
T-Mobile (status - Operational)
Verizon (status - Operational)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.

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