Outage in Twilio

Increased Latency for Message Logs

Resolved Minor
November 28, 2025 - Started about 16 hours ago - Lasted about 6 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with Message Logs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Messaging Services

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Latest Updates ( sorted recent to last )
RESOLVED about 11 hours ago - at 11/29/2025 04:19AM

Log processing latency has returned to normal, and message logs are functioning as expected. This incident has now been resolved.

MONITORING about 13 hours ago - at 11/29/2025 02:14AM

The latency for log processing is back to expected levels, and Message Logs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 15 hours ago - at 11/29/2025 12:14AM

The latency for log processing is back to expected levels, and Message Logs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 15 hours ago - at 11/28/2025 11:35PM

We are experiencing increased latency for Message Logs due to elevated traffic from MRS to HSS. This is causing delays in processing messaging GET and DELETE requests, with a low number of 5xx errors reported. Our engineering team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 16 hours ago - at 11/28/2025 10:35PM

Our monitoring systems have detected increased latency for Message Logs due to elevated traffic from MRS to HSS. This is causing delays in processing messaging GET and DELETE requests, with a low number of 5xx errors reported. Our engineering team is actively investigating the issue and working to identify the root cause. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 16 hours ago - at 11/28/2025 10:21PM

Our monitoring systems have detected a potential issue with Message Logs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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