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Outage in Twilio

SMS Delivery Delays to Vivo Network in Brazil for a Subset of Longcodes

Resolved Minor
December 08, 2025 - Started 4 months ago - Lasted about 9 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to Vivo Network in Brazil for a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 12/09/2025 02:12AM

We are no longer experiencing SMS delivery delays when sending messages to the Vivo Network in Brazil for a subset of Longcodes. This incident has been resolved.

MONITORING 4 months ago - at 12/09/2025 12:20AM

We are still observing recovery in SMS delivery delays when sending messages to Vivo Network in Brazil for a Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 4 months ago - at 12/08/2025 10:20PM

We are still observing recovery in SMS delivery delays when sending messages to Vivo Network in Brazil for a Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 4 months ago - at 12/08/2025 08:21PM

We are observing recovery in SMS delivery delays when sending messages to Vivo Network in Brazil for a Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/08/2025 06:20PM

We are continue experiencing SMS delivery delays when sending messages to Vivo Network in Brazil for a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/08/2025 05:25PM

We are experiencing SMS delivery delays when sending messages to Vivo Network in Brazil for a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

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