Outage in Twilio

SMS Delivery Delays and Failures to Multiple Networks in Multiple Countries

Resolved Minor

December 08, 2025 - Started 4 months ago - Lasted about 3 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with SMS delivery delays when sending messages to Multiple Networks in Multiple Countries. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Components affected

Twilio SMS, Middle East & Africa Twilio SMS, APAC Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/09/2025 01:02AM

We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in Multiple Countries. This incident has been resolved.

MONITORING 4 months ago - at 12/08/2025 11:03PM

We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in Multiple Countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/08/2025 10:51PM

We are experiencing SMS delivery delays when sending messages to Multiple Networks in Multiple Countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/08/2025 10:35PM

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