Outage in Twilio

SMS Delivery Delays and Failures to Claro Network in Dominican Republic

Resolved Minor

December 09, 2025 - Started 4 months ago - Lasted about 13 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to Claro Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/10/2025 06:08AM

We are no longer experiencing SMS delivery delays when sending messages to Claro Network in the Dominican Republic. This incident has been resolved.

MONITORING 4 months ago - at 12/10/2025 03:34AM

We are observing recovery in SMS delivery delays and failures when sending messages to Claro Network in Dominican Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/10/2025 12:31AM

We are still experiencing SMS delivery delays, and have also discovered we are experiencing SMS delivery failures when sending messages to Claro Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/09/2025 08:26PM

We are still experiencing SMS delivery delays, and have also discovered we are experiencing SMS delivery failures when sending messages to Claro Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/09/2025 06:21PM

We are continue experiencing SMS delivery delays when sending messages to Claro Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/09/2025 05:25PM

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