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Outage in Twilio

A Subset of Local UK Numbers Are Unable to Set Emergency Calling Address

Resolved Minor
December 11, 2025 - Started 4 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently seeing degraded performance on our portal where a Subset of Local UK numbers are unable to set emergency calling address. Our engineering team is looking into the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
Components affected
Twilio PHONE NUMBERS

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 12/11/2025 08:20PM

Subset of Local UK numbers unable to add emergency calling address has been resolved and Phone Numbers in our Twilio Console are operating normally at this time.

MONITORING 4 months ago - at 12/11/2025 07:43PM

Phone numbers in Subset of Local UK numbers unable to add emergency calling address are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED 4 months ago - at 12/11/2025 06:31PM

Our engineers have identified the issue causing than a Subset of Local UK numbers are unable to set emergency calling address and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/11/2025 05:37PM

We are currently seeing degraded performance on our portal where a Subset of Local UK numbers are unable to set emergency calling address. Our engineering team is looking into the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.

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