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Outage in Twilio

SMS Delivery Delays to Zain/CelTel in Niger

Resolved Minor
December 12, 2025 - Started 4 months ago - Lasted about 21 hours
Official incident page

Incident Report

We are experiencing SMS Delivery Delays to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Middle East & Africa

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 12/12/2025 09:08PM

We are no longer experiencing SMS Delivery Delays to Zain/CelTel in Niger. This incident is resolved.

MONITORING 4 months ago - at 12/12/2025 07:11PM

We are observing recovery in SMS Delivery Delays to Zain/CelTel in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/12/2025 03:00PM

We are still experiencing SMS Delivery Delays to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/12/2025 07:00AM

We are still experiencing SMS Delivery Delays to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/12/2025 02:59AM

We are still experiencing SMS Delivery Delays to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/12/2025 12:58AM

We are still experiencing SMS Delivery Delays to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/11/2025 11:58PM

We are experiencing SMS Delivery Delays to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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