Outage in Twilio

SMS Delivery Delays to Zain/CelTel in Niger

Resolved Minor
December 12, 2025 - Started 2 days ago - Lasted about 13 hours
Official incident page

Incident Report

We are experiencing SMS Delivery Delays to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Middle East & Africa

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 12/13/2025 01:00PM

We are no longer experiencing SMS delivery delays when sending messages to Zain/CelTel in Niger. This incident has been resolved.

MONITORING 1 day ago - at 12/13/2025 11:12AM

We are observing recovery in SMS delivery delays to Zain/CelTel in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 1 day ago - at 12/13/2025 09:21AM

We are observing recovery in SMS delivery delays to Zain/CelTel in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 1 day ago - at 12/13/2025 07:35AM

We are observing recovery in SMS delivery delays to Zain/CelTel in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 12/13/2025 02:58AM

We are continuing to experience SMS delivery delays to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 12/13/2025 12:51AM

We are continuing to experience SMS Delivery Delays to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 12/12/2025 11:59PM

We are experiencing SMS Delivery Delays to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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