Outage in Twilio

Elevated Timeouts and Latency in Porting Dbs

Resolved Minor
December 15, 2025 - Started 28 days ago - Lasted about 10 hours
Official incident page

Incident Report

We are currently investigating an issue with porting US numbers to Twilio. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio PHONE NUMBERS

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Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 12/16/2025 06:21AM

Our engineers have monitored the fix and confirmed the issue with elevated timeouts and latency in Porting Dbs has been resolved. All services are now operating normally at this time.

MONITORING 28 days ago - at 12/16/2025 05:19AM

We are continuing to observe recovery in elevated timeouts and latency in Porting Dbs. Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING 28 days ago - at 12/16/2025 03:20AM

We are continuing to observe recovery in Elevated Timeouts and Latency in Porting Dbs. Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 28 days ago - at 12/16/2025 01:29AM

We are observing recovery in Elevated Timeouts and Latency in Porting Dbs. Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 28 days ago - at 12/15/2025 11:46PM

We are observing recovery in Elevated Timeouts and Latency in Porting Dbs. Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 28 days ago - at 12/15/2025 10:31PM

We are still investigating an issue with porting US numbers to Twilio. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 28 days ago - at 12/15/2025 09:38PM

We are still investigating an issue with porting US numbers to Twilio. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 28 days ago - at 12/15/2025 08:38PM

We are currently investigating an issue with porting US numbers to Twilio. We will provide another update in 1 hour or as soon as more information becomes available.

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