Outage in Twilio

Elevated Timeouts and Latency in Porting Dbs

Minor
December 15, 2025 - Started about 10 hours ago
Official incident page

Incident Report

We are currently investigating an issue with porting US numbers to Twilio. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio PHONE NUMBERS

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Latest Updates ( sorted recent to last )
MONITORING about 1 hour ago - at 12/16/2025 05:19AM

We are continuing to observe recovery in elevated timeouts and latency in Porting Dbs. Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING about 3 hours ago - at 12/16/2025 03:20AM

We are continuing to observe recovery in Elevated Timeouts and Latency in Porting Dbs. Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 5 hours ago - at 12/16/2025 01:29AM

We are observing recovery in Elevated Timeouts and Latency in Porting Dbs. Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 6 hours ago - at 12/15/2025 11:46PM

We are observing recovery in Elevated Timeouts and Latency in Porting Dbs. Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 12/15/2025 10:31PM

We are still investigating an issue with porting US numbers to Twilio. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 9 hours ago - at 12/15/2025 09:38PM

We are still investigating an issue with porting US numbers to Twilio. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 12/15/2025 08:38PM

We are currently investigating an issue with porting US numbers to Twilio. We will provide another update in 1 hour or as soon as more information becomes available.

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