Outage in Twilio

SMS Delivery Delays to Smart Network in Philippines via Domestic Pre-Registered Sender ID

Resolved Minor

December 19, 2025 - Started 3 months ago - Lasted about 15 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to Smart Network in Philippines via Domestic Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, APAC

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 12/19/2025 10:40PM

We are no longer experiencing SMS delivery delays when sending messages to Smart Network in Philippines via domestic pre-registered sender ID. This incident has been resolved.

INVESTIGATING 3 months ago - at 12/19/2025 09:55PM

We are still experiencing SMS delivery delays when sending messages to Smart Network in Philippines via domestic pre-registered sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 12/19/2025 01:55PM

We are experiencing SMS delivery delays when sending messages to Smart Network in Philippines via Domestic Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 12/19/2025 10:08AM

We are experiencing SMS delivery delays when sending messages to Smart Network in Philippines via Domestic Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 12/19/2025 08:21AM

We are experiencing SMS delivery delays when sending messages to Smart Network in Philippines via Domestic Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 12/19/2025 07:34AM

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