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Outage in Twilio

Inbound Call Failures to a Subset of Twilio Phone Numbers in UK

Resolved Minor
January 04, 2026 - Started 3 months ago - Lasted about 3 hours
Official incident page

Incident Report

The issue causing inbound call failures to Twilio UK phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Europe

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/04/2026 11:45AM

The issue affecting inbound calls to Twilio UK phone numbers has been resolved, and the service is functioning normally at this time.

MONITORING 3 months ago - at 01/04/2026 09:57AM

We have started seeing recovery for inbound calls to Twilio UK phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 01/04/2026 09:25AM

We are continuing to investigate the issue causing inbound call failures to Twilio UK phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 01/04/2026 08:25AM

The issue causing inbound call failures to Twilio UK phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

IDENTIFIED 3 months ago - at 01/04/2026 08:24AM

The issue causing inbound call failures to Twilio UK phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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