Outage in Twilio

SMS Delivery Delays to Multiple Small Carriers in United States of America Over a Subset of Long Codes

Resolved Minor
January 09, 2026 - Started about 17 hours ago - Lasted about 16 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to multiple small carriers in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Long Code, North America

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Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 01/10/2026 08:19AM

We are no longer experiencing SMS delivery delays when sending messages to multiple small carriers in United States of America. This incident has been resolved.

MONITORING about 3 hours ago - at 01/10/2026 06:30AM

We are observing recovery in SMS delivery delays when sending messages to multiple small carriers in United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 01/09/2026 11:34PM

We continue to experience SMS delivery delays when sending messages to multiple small carriers in United States of America. Our engineers are working with our carrier partner to resolve the issue. We’ve discovered that US Toll-Free numbers and US Short Code numbers aren’t impacted by this incident. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 14 hours ago - at 01/09/2026 07:35PM

We continue to experience SMS delivery delays when sending messages to multiple small carriers in United States of America. Our engineers are working with our carrier partner to resolve the issue. We’ve discovered that US Toll-Free numbers and US Short Code numbers aren’t impacted by this incident. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 16 hours ago - at 01/09/2026 05:41PM

We continue to experience SMS delivery delays when sending messages to multiple small carriers in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 17 hours ago - at 01/09/2026 04:43PM

We are experiencing SMS delivery delays when sending messages to multiple small carriers in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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