Outage in Twilio

Delay in Processing Inbound Email Messages in Conversations

Resolved Minor
January 09, 2026 - Started about 15 hours ago - Lasted 16 minutes
Official incident page

Incident Report

Our monitoring systems have detected a delay in processing Inbound Email Messages in Conversations. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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Latest Updates ( sorted recent to last )
RESOLVED about 14 hours ago - at 01/09/2026 07:27PM

We have fully investigated the delay in processing inbound email messages in Conversations and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

INVESTIGATING about 15 hours ago - at 01/09/2026 07:13PM

Our monitoring systems have detected a delay in processing Inbound Email Messages in Conversations. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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