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Outage in Twilio

Call Failures to Multiple Networks in France from a Subset of Twilio Numbers

Resolved Minor
January 20, 2026 - Started 2 months ago - Lasted about 19 hours
Official incident page

Incident Report

There is an ongoing incident with PSTN Connectivity outbound calls in France resulting in a small percentage of these calls being blocked by carriers in France. We are investigating and looking into possible mitigations. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Europe

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 01/21/2026 04:22PM

The issue affecting calls to multiple networks in France from a subset of Twilio numbers has been resolved, and the service is functioning normally at this time.

MONITORING 2 months ago - at 01/21/2026 02:25PM

We continue to see recovery for call failures to multiple networks in France from a subset of Twilio numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING 2 months ago - at 01/21/2026 12:25PM

We have started seeing recovery for call failures to multiple Networks in France from a Subset of Twilio Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 2 months ago - at 01/21/2026 04:25AM

We are experiencing call failures to multiple Networks in France from a Subset of Twilio Numbers. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 2 months ago - at 01/21/2026 12:29AM

We are experiencing call failures to multiple Networks in France from a Subset of Twilio Numbers. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 2 months ago - at 01/20/2026 10:07PM

We are experiencing call failures to multiple Networks in France from a Subset of Twilio Numbers. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 2 months ago - at 01/20/2026 09:21PM

There is an ongoing incident with PSTN Connectivity outbound calls in France resulting in a small percentage of these calls being blocked by carriers in France. We are investigating and looking into possible mitigations. We expect to provide another update in 1 hour or as soon as more information becomes available.

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